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Local Government Community Satisfaction Survey


The Local Government Community Satisfaction Survey is an annual survey conducted by Local Government Victoria.

The survey compiles community feedback on councils in five key performance areas and a range of more specific service areas. The results are widely used by Victorian Councils to gauge how they are performing.


Key Performance Areas

  • Council's Overall Performance
  • Community Consultation and Engagement
  • Advocacy – lobbying on behalf of the community
  • Customer Service
  • Overall Council Direction

Service Areas

  • Appearance of Public Areas
  • Art Centres and Libraries
  • Business and Community Development
  • Community and Cultural
  • Community Decisions
  • Consultation and Engagement
  • Disadvantaged Support Services
  • Elderly Support Services
  • Emergency and Disaster Management
  • Enforcement of Local Laws
  • Environmental Sustainability
  • Family Support Services
  • Informing the Community
  • Lobbying
  • Local Streets and Footpaths
  • Parking Facilities
  • Planning and Building Permits
  • Population Growth
  • Recreational Facilities
  • Sealed Local Roads
  • Slashing and Weed Control
  • Tourism Development
  • Town Planning Policy
  • Traffic Management
  • Unsealed Roads
  • Waste Management

Related Pages


External Links